Shipping Policy

🚚 Shipping Policy

Transparent, reliable, and customer-first shipping — always.

🎉 FREE SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES

No hidden fees • No surcharges • Final price shown at checkout.

📍 Shipping Destination

At Sole Craft, we currently ship exclusively within the United States. At this time, we are unable to process or deliver orders to international destinations.

This allows us to provide reliable shipping services, accurate delivery estimates, and a smooth shopping experience for all our customers.

✅ We proudly offer shipping to all 50 U.S. states.

💰 Shipping Cost

We offer FREE Standard Shipping on every order delivered within the United States.

There are no hidden shipping charges, handling fees, or additional delivery costs. The price displayed at checkout is the final amount you pay.

📌 Shipping Cost: FREE ($0.00)

⏱️ Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday) after your payment has been successfully confirmed.

  • Orders are not processed or shipped on Sundays or U.S. public holidays.

  • You will receive an order confirmation email immediately after your purchase.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email along with your tracking details.

⏰ Order Cut-Off Time: Orders placed before 4:00 pm {EST}on a business day will begin processing the same day. Orders placed after the cut-off time or on weekends and holidays will begin processing on the next business day.

🚀 Estimated Delivery Time

Once your order has been processed and shipped, the estimated delivery schedule is:

📋 Order Processing: 1–3 Business Days

📦 Transit Time: 6–9 Business Days

🏠 Total Estimated Delivery: 7–12 Business Days

⚠️ Delivery times are estimated and may vary due to weather conditions, carrier delays, high order volumes, holidays, or other unforeseen circumstance

🚛 Shipping Carriers

We partner with trusted third-party shipping carriers to ensure every order is delivered safely and efficiently.

Carrier selection depends on:

  • Delivery destination

  • Package size and weight

  • Shipping availability in your area

✅ We work only with reliable shipping partners to provide secure and timely deliveries.


📬 Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address.

Please allow 24–48 hours for your tracking information to become active after shipment.

If you have not received your tracking details within 4 business days of placing your order, please contact our support team.

📍 Address Accuracy

Customers are solely responsible for providing complete, accurate, and up-to-date shipping information when placing an order. This includes the recipient's full name, shipping address, city, state, ZIP code, email address, and phone number.

Sole Craft is not responsible for delays, failed deliveries, returned packages, or additional shipping charges resulting from incorrect, incomplete, or invalid information provided by the customer during checkout.

If an order is returned to us due to an incorrect address or unsuccessful delivery caused by inaccurate customer information, additional shipping charges may apply before the order can be reshipped.

⚠️ Please carefully review all shipping details before placing your order to help ensure timely and successful delivery.



❗ Lost, Delayed, or Damaged Orders

If your order is lost during transit, significantly delayed beyond the estimated delivery timeframe, or arrives damaged, please contact our customer support team within 7 days of the expected or actual delivery date.

Our team will investigate the issue with the shipping carrier and work promptly to provide a fair resolution in accordance with our Shipping, Return, and Refund Policies.

📧 Email: support@solecraft.shop

📧 Customer Contact Information Responsibility

Customers are responsible for providing a valid and active email address and phone number at checkout.

Your email address and phone number are used to send important communications, including:

  • Order Confirmation

  • Payment Verification (if required)

  • Shipping Confirmation

  • Tracking Information

  • Delivery Updates

  • Customer Support Responses

If incorrect, incomplete, or invalid contact information is provided, Sole Craft may be unable to confirm, process, or communicate important updates regarding your order.

If we are unable to contact you because of inaccurate contact details, your order may be delayed, placed on hold, or canceled if additional verification is required. Sole Craft shall not be held responsible for any delays, failed deliveries, missed communications, or order-related issues resulting from incorrect customer contact information.

⚠️ Please ensure that your email address and phone number are accurate and accessible before completing your purchase so you can receive all important order updates without interruption.


📞 Get in Touch

Have a question or need assistance? We're always happy to help. Feel free to contact our friendly customer support team for any questions about your orders, products, shipping, returns, or general inquiries.

🏪 Store Name Sole Craft
📧 Support Email support@solecraft.shop
📞 Phone Number +1 (775) 980-2006
📍 Business Address 2002 Trail View, Friendswood, TX 77546, United States
📅 Business Days Monday – Friday
🕐 Business Hours 9:00 AM – 5:00 PM (MST)
💬 Customer Support Available 24/7 via Email
🔴 Weekend Saturday & Sunday – Closed