💳 Payment Policy

Secure, simple, and reliable payments for every order.

💳 Accepted Payment Methods

At Sole Craft, we offer secure and trusted payment options to make your shopping experience safe and convenient. All available payment methods will be displayed during checkout.

We currently accept major debit cards, credit cards, and other secure payment methods supported by our trusted payment providers.

All payments must be completed and successfully authorized before an order can be processed or shipped.

🔒 Secure Payment Processing

At Sole Craft, the security of your payment information is one of our highest priorities. We are committed to providing a safe and secure checkout experience by using trusted payment gateways and industry-standard security technologies to protect every transaction made on our website.

All payment transactions are securely encrypted using SSL (Secure Socket Layer) technology, which helps safeguard your personal and financial information during transmission. Your payment details are processed only through trusted and reputable payment service providers that comply with recognized security standards.

For your protection, Sole Craft does not store your complete credit or debit card information on our servers. Sensitive payment data is handled directly by our secure payment partners, reducing the risk of unauthorized access and helping ensure that your financial information remains protected.

We continuously monitor our website and payment systems to help prevent unauthorized transactions, fraudulent activity, and security threats. While no online payment system can guarantee absolute security, we take every reasonable measure to provide a secure, reliable, and trustworthy payment experience for all of our customers.

✅ Payment Authorization

When you place an order, your payment will be verified and authorized by your bank or payment provider.

If payment authorization cannot be completed or is declined for any reason, your order may be delayed, placed on hold, or cancelled until successful payment is received.

💰 Pricing & Currency

All prices displayed on the Sole Craft website are listed in United States Dollars (USD) unless otherwise stated. The price shown on each product page is the current selling price at the time of your purchase and will be clearly displayed before you complete your order.

We strive to ensure that all product prices, promotions, discounts, and shipping charges are accurate and up to date. However, prices may change from time to time due to product updates, promotional offers, seasonal sales, supplier costs, or other business factors. Sole Craft reserves the right to modify product prices at any time without prior notice.

Once your order has been successfully placed and your payment has been authorized, the price charged at checkout will remain fixed for that specific order and will not be affected by any future price changes.

Please note that promotional offers, discount codes, and special pricing are valid only during their advertised promotional periods and cannot be applied to orders placed before or after the promotion has ended, unless otherwise stated.

If we discover a pricing error or incorrect product information before your order is processed, we reserve the right to correct the error, cancel the order, or contact you with the correct pricing before proceeding. In such cases, you will have the option to confirm your order at the corrected price or cancel your purchase without any obligation.

📋 Order Confirmation

Once your payment has been successfully authorized and processed, you will receive an Order Confirmation Email at the email address provided during checkout. This email serves as confirmation that we have received your order and that it has been successfully placed in our system.

Your order confirmation email will typically include important details such as your order number, purchased items, billing and shipping information, payment summary, and other relevant order details. We recommend reviewing this information carefully to ensure everything is accurate.

Please note that receiving an order confirmation email does not necessarily mean your order has been shipped. Orders are subject to payment verification, product availability, and our standard order review process before they are processed for shipment. Once your order has been dispatched, you will receive a separate Shipping Confirmation Email containing your tracking information.

If you do not receive your Order Confirmation Email within a reasonable time after placing your order, please check your spam or junk folder first. If you are still unable to locate the email, please contact our customer support team at support@solecraft.shop, and we will be happy to assist you.

⚠️ Failed or Declined Payments

Payments may be declined for several reasons, including:

• Insufficient funds.

• Incorrect billing information.

• Bank security verification.

• Expired or invalid payment method.

• Payment provider restrictions.

If your payment is declined, please verify your payment information or contact your bank before attempting your purchase again.

🚫 Fraud Prevention

To protect our customers and prevent fraudulent transactions, Sole Craft reserves the right to review, verify, delay, or cancel any order that appears suspicious or cannot be successfully verified.

Additional verification may be requested before an order is approved and processed.

💵 Refund Payments

Approved refunds will always be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds typically appear within 8–14 business days after they have been processed.

For complete refund eligibility and conditions, please refer to our Return & Refund Policy.

📞 Get in Touch

Have a question or need assistance? We're always happy to help. Feel free to contact our friendly customer support team for any questions about your orders, products, shipping, returns, or general inquiries.

🏪 Store Name	Sole Craft
📧 Support Email	support@solecraft.shop
📞 Phone Number	+1 (775) 980-2006
📍 Business Address	2002 Trail View, Friendswood, TX 77546, United States
📅 Business Days	Monday – Friday
🕐 Business Hours	9:00 AM – 5:00 PM (MST)
💬 Customer Support	Available 24/7 via Email
🔴 Weekend	Saturday & Sunday – Closed