❓ Frequently Asked Questions (FAQ)

👋 Welcome to Our FAQ

We're here to make your shopping experience as smooth and enjoyable as possible. Below are answers to some of the most common questions about ordering, shipping, payments, returns, exchanges, and more.

If you can't find the answer you're looking for, please contact our customer support team at support@solecraft.shop. We'll be happy to assist you.

🛍️ 1. How do I place an order?

Placing an order is quick and easy. Simply browse our collection, select your preferred style, size, and quantity, then click "Add to Cart." Once you're ready, proceed to checkout, enter your shipping and billing information, complete your payment, and you'll receive an order confirmation email once your order has been successfully placed.

💳 2. What payment methods do you accept?

We accept secure online payments through trusted payment providers. The available payment methods will be displayed during checkout based on your location and payment eligibility.

🚚 3. Do you offer free shipping?

Yes! We proudly offer FREE Standard Shipping on all orders within the United States. There are no hidden shipping fees or additional delivery charges.

⏱️ 4. How long does shipping take?

Orders are typically processed within 2–3 business days.

After your order has been shipped, the estimated delivery time is 7–12 business days.

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

📦 5. How can I track my order?

Once your order has been shipped, we'll send a shipping confirmation email that includes your tracking number.

Please allow 48–72 hours for tracking information to become active after your order has been dispatched.

✏️ 6. Can I change or cancel my order?

If your order has not yet been processed or shipped, we'll do our best to help you modify or cancel it.

Please contact us as soon as possible at support@solecraft.shop. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

🔄 7. What is your return policy?

We offer a 30-Day Return & Exchange Policy for eligible items.

Returned products must be unused, unworn, in their original condition, and include all original packaging, tags, and accessories.

For complete details, please review our Return & Refund Policy.

💰 8. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are processed to your original payment method.

Depending on your bank or payment provider, refunds typically appear within 8–14 business days after processing.

👠 9. What if I receive the wrong or damaged item?

If you receive an incorrect, defective, or damaged product, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the product. We'll review your request and work quickly to provide an appropriate solution.

📏 10. How do I choose the correct shoe size?

We recommend checking our Size Guide before placing your order. If you're unsure which size is best for you, feel free to contact our customer support team for assistance.

🌎 11. Do you ship internationally?

At this time, Sole Craft ships only within the United States.

We do not currently offer international shipping.

📧 12. How can I contact customer support?

You can contact our customer support team anytime by emailing:

📧 support@solecraft.shop

Our email support is available 24 hours a day, 7 days a week.

Business operations, including order processing, shipping, returns, and refunds, are handled Monday–Friday.

Most emails receive a response within 24–48 business hours.

🔒 13. Is my personal information secure?

Yes. We take your privacy and security seriously. Your personal information is protected using industry-standard security measures, and all payments are processed through secure and trusted payment providers.

For more information, please review our Privacy Policy.

💙 Still Need Help?

If your question isn't answered here, we're always happy to help.

📧 Email: support@solecraft.shop

Our team is committed to providing friendly, professional, and timely support to ensure you have the best possible shopping experience with Sole Craft.

📞 Get in Touch

Have a question or need assistance? We're always happy to help. Feel free to contact our friendly customer support team for any questions about your orders, products, shipping, returns, or general inquiries.

🏪 Store Name	Sole Craft
📧 Support Email	support@solecraft.shop
📞 Phone Number	+1 (775) 980-2006
📍 Business Address	2002 Trail View, Friendswood, TX 77546, United States
📅 Business Days	Monday – Friday
🕐 Business Hours	9:00 AM – 5:00 PM (MST)
💬 Customer Support	Available 24/7 via Email
🔴 Weekend	Saturday & Sunday – Closed