📞 Contact Us

👋 We're Here to Help

Welcome to Sole Craft. We value every customer and are committed to providing exceptional service before, during, and after your purchase. Whether you have a question about one of our products, need assistance with an order, require help with shipping, returns, exchanges, or refunds, our dedicated customer support team is here to assist you every step of the way.

We believe that excellent customer service is just as important as offering high-quality footwear. Our goal is to make your shopping experience simple, secure, and enjoyable by providing prompt, professional, and reliable support whenever you need it.

📧 Customer Support

Email: support@solecraft.shop

At Sole Craft, we are committed to providing exceptional customer service and ensuring that every customer receives the assistance they need. Whether you have questions about your order, shipping, delivery, returns, exchanges, refunds, product availability, sizing, payment, or any other aspect of your shopping experience, our dedicated customer support team is always ready to help.

Our customer support email is available 24 hours a day, 7 days a week, allowing you to contact us whenever it is most convenient for you. Every inquiry is carefully reviewed by our support team, and we strive to provide clear, accurate, and helpful solutions tailored to your needs.

While our email inbox is monitored 24/7, requests related to order processing, shipping, returns, exchanges, refunds, and other business operations are handled during our regular business days (Monday–Friday). Most customer inquiries receive a response within 24–48 business hours, although response times may occasionally vary during weekends, public holidays, or periods of high inquiry volume.

We appreciate your patience and understanding, and we are committed to resolving your questions or concerns as quickly and efficiently as possible. Your satisfaction is our priority, and we are always here to provide reliable, professional, and friendly support whenever you need us.

🛍️ Business Hours

Our business operates during the following schedule to ensure efficient order processing and customer service.

Business Days: Monday – Friday
Closed: Saturday, Sunday & U.S. Public Holidays

While our customer support email is available 24 hours a day, 7 days a week, order confirmations, order processing, shipping, returns, exchanges, refunds, and other business operations are handled only during our regular business days. Any requests received outside of business hours will be reviewed and processed on the next available business day.

💬 How Can We Help?

You are welcome to contact us for assistance with:

• 📦 Order confirmations and order status

• 🚚 Shipping, delivery, and tracking information

• 🔄 Returns, exchanges, and refund requests

• 💳 Payment or billing inquiries

• 👠 Product details, sizing, and availability

• 🛒 Help with placing or modifying an order

• 🔐 Account-related questions

• 📋 Website assistance or technical issues

• 💬 General questions, suggestions, or feedback

No matter the reason for your inquiry, we are always happy to assist and will do our best to provide a quick and satisfactory solution.

🤝 Our Commitment to You

At Sole Craft, customer satisfaction is at the heart of everything we do. We are committed to providing honest communication, reliable support, and a seamless shopping experience for every customer.

If you ever have questions, concerns, or need assistance before or after your purchase, please don't hesitate to reach out. We truly appreciate your trust in Sole Craft and look forward to serving you with professionalism, transparency, and care.

We thank you for choosing Sole Craft and look forward to helping you whenever you need us.

📞 Get in Touch

Have a question or need assistance? We're always happy to help. Feel free to contact our friendly customer support team for any questions about your orders, products, shipping, returns, or general inquiries.

🏪 Store Name	Sole Craft
📧 Support Email	support@solecraft.shop
📞 Phone Number	+1 (775) 980-2006
📍 Business Address	2002 Trail View, Friendswood, TX 77546, United States
📅 Business Days	Monday – Friday
🕐 Business Hours	9:00 AM – 5:00 PM (MST)
💬 Customer Support	Available 24/7 via Email
🔴 Weekend	Saturday & Sunday – Closed