Refund & Return Policy

🛡️ 30-DAY RETURN & EXCHANGE WINDOW

At Sole Craft, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may return or exchange it within 30 days from the date of purchase, subject to the terms below.

✅ 1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the item must meet all of the following conditions:

Be in its original condition — unused, unworn, and unwashed.
Include all original packaging, tags, and accessories.
Be returned within 30 days from the date of purchase.

✅ Items meeting all of the above conditions are fully eligible for a return or exchange under our 30-day Return & Exchange Policy.

🔄 2. Return & Exchange Process

We have made our return and exchange process simple and hassle-free. If you wish to return or exchange an item, please follow the steps below:

📩 Step 1 – Contact Customer Support

Email our customer support team at support@solecraft.shop within 30 days of receiving your order. Please include your order number, the reason for your return or exchange request, and, if applicable, clear photos of the item to help us review your request more efficiently.

📦 Step 2 – Return Authorization & Ship the Item

After reviewing your request, our team will provide you with a Return Authorization and detailed return instructions, including the appropriate return address. Carefully package the item in its original condition, including all original packaging, tags, and accessories, and ship it back within the approved return period.

🔍 Step 3 – Inspection & Verification

Once your returned item is received, our quality assurance team will carefully inspect it to ensure it meets the eligibility requirements outlined in our Return & Refund Policy. This inspection helps us verify that the item is unused, undamaged, and qualifies for a return or exchange.

✅ Step 4 – Refund or Exchange

If your return is approved, we will process your refund to the original payment method or arrange your requested exchange, depending on your preference and product availability. If your request does not meet our return requirements, we will notify you with further details.

🕐 Processing Time

Once we receive and inspect your returned item, you will be notified of the approval or rejection of your return or exchange within 7 business days. Approved refunds and exchanges will then be processed promptly in accordance with our Refund and Exchange Policy.

💳 3. Refund Policy
Once your returned item has been received, inspected, and approved by our team, we will begin processing your refund. Refunds are issued only for items that meet the eligibility requirements outlined in this Return & Refund Policy.

✅ Approved Refunds

If your return is approved:

Your refund will be issued to the original payment method used when placing your order.
Depending on your bank, credit card provider, or payment service, refunds typically take 8–14 business days to appear in your account after they have been processed.
You will receive an email notification confirming that your refund has been approved and processed.

❌ Non-Refundable Returns

Unfortunately, refunds cannot be issued if the returned item:

Has been used, worn, washed, or altered in any way.
Is damaged due to misuse, improper handling, or normal wear and tear.
Is returned without its original packaging, tags, accessories, or any items that were originally included with the product.
Does not meet the eligibility requirements outlined in our 30-Day Return & Refund Policy.

⚠️ Important Information

If your returned item does not qualify for a refund after inspection, we will notify you of the reason for the decision. The item may be shipped back to you, and no refund will be processed.

Sole Craft reserves the right to refuse any refund request that does not comply with the terms and conditions of this Return & Refund Policy

🔁 4. Exchange Policy

At Sole Craft, we want you to be completely satisfied with your purchase. If you wish to exchange an eligible item, we are happy to assist you through a simple and convenient exchange process.

Eligible items may be exchanged within 30 days from the original purchase date, provided they meet the conditions outlined in our Return & Refund Policy.
All exchange requests are subject to product availability. If the requested replacement item is unavailable, our customer support team will work with you to find a suitable alternative or discuss other available options.
If the replacement item has a higher price than the original purchase, you will be required to pay the price difference before the exchange is completed. If the replacement item is priced lower, the remaining balance will be refunded to your original payment method or handled in accordance with our refund policy.
Exchange requests will be processed only after the returned item has been received, inspected, and approved by our quality assurance team.

✅ Our dedicated customer support team will guide you through every step of the exchange process, answer any questions you may have, and ensure your exchange is completed as smoothly, quickly, and hassle-free as possible.

🚚 5. Return Shipping Costs

We believe returning a product should be just as easy as purchasing one.

🎉 FREE RETURN SHIPPING — We've Got It Covered!

You don't have to worry about return shipping costs. We cover all return shipping fees for eligible returns that meet the requirements of our 30-day Return Policy.

📞 Get in Touch

Have a question or need assistance? We're always happy to help. Feel free to contact our friendly customer support team for any questions about your orders, products, shipping, returns, or general inquiries.

🏪 Store Name	Sole Craft
📧 Support Email	support@solecraft.shop
📞 Phone Number	+1 (775) 980-2006
📍 Business Address	2002 Trail View, Friendswood, TX 77546, United States
📅 Business Days	Monday – Friday
🕐 Business Hours	9:00 AM – 5:00 PM (MST)
💬 Customer Support	Available 24/7 via Email
🔴 Weekend	Saturday & Sunday – Closed